We're pretty serious about keeping your info safe. Here's the honest breakdown of what we do with your data and how we protect it.
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: at Jade Vorn Continuum, we're not about hiding stuff in legal jargon. Your trust matters to us, especially when you're sharing personal health info and fitness goals.
This policy lays out exactly what information we gather when you train with us, why we need it, and what we do to keep it secure. We're based in Vancouver, BC, and we follow Canadian privacy laws (PIPEDA, for those who care about acronyms).
Bottom line? We collect what we need to help you reach your fitness goals, we don't sell your data to anyone, and we take security seriously. If you've got questions after reading this, just shoot us an email or give us a call. We're real people here.
When you sign up with us, we'll ask for the basics - your name, email, phone number, and address. Pretty standard stuff so we can reach you about classes, sessions, or if we need to reschedule.
This is where it gets more personal. We collect health history, current fitness levels, injuries (past or present), medical conditions, and your specific goals. Our trainers need this to design programs that won't hurt you and actually work for your body. We also track your progress - weight, measurements, performance metrics - so we can see what's working and adjust accordingly.
Credit card details, billing address, membership tier - the usual financial stuff. We use encrypted payment processors, so we don't actually store your full card numbers on our systems.
We track when you check in, which classes you attend, equipment you use, and even what pages you visit on our website. Helps us understand what's popular and what needs improvement.
Emails with trainers, messages about appointments, feedback you give us - we keep records of these conversations for quality and reference purposes.
Your health info and fitness goals help our trainers create customized workout plans that actually make sense for your body and lifestyle.
We'll remind you about upcoming sessions, let you know about schedule changes, and send updates about new classes that match your interests.
Processing payments, managing your membership level, sending invoices - the administrative stuff that keeps everything running smoothly.
Monitoring your improvements over time so we can celebrate wins and adjust when something's not clicking.
We analyze trends (anonymously) to figure out what programs work best, what equipment to invest in, and how to make the experience better overall.
Occasional emails about new classes, special events, or wellness tips. You can opt out of these anytime - we won't take it personally.
Keeping records for insurance purposes and making sure we're meeting all the legal requirements for running a fitness facility in Canada.
We take security seriously because, honestly, the thought of someone getting hold of your health info keeps us up at night. Here's what we do to protect your data:
Important: No system is 100% bulletproof. If we ever experience a data breach that affects your info, we'll let you know immediately and tell you exactly what happened and what we're doing about it.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember you and work properly.
These keep you logged in, remember what's in your cart, and basically make the site functional. Can't really turn these off if you want the site to work.
Help us understand which pages people visit, where they click, and how long they stick around. We use this to improve the site. These are anonymous - we can't identify you personally from this data.
Remember your settings like language preferences or if you've dismissed certain notifications.
Managing Cookies: You can control cookies through your browser settings. Just know that blocking some cookies might make parts of the site not work as smoothly.
Let's be crystal clear: we don't sell your data to anyone. Period. However, we do work with some third-party services to run our business:
We use secure payment services to handle transactions. They get the minimum info needed to process your payment and are bound by strict security standards.
For sending class reminders and newsletters. They can't use your email for anything else.
We store data with reputable cloud providers who maintain high security standards and are located in Canada.
For understanding website traffic and user behavior. This data is anonymized and aggregated.
We only share what's absolutely necessary with these services, and they're contractually obligated to protect your data. If there's ever a legal requirement to share your info (like a court order), we'll notify you unless we're legally prohibited from doing so.
Under Canadian privacy law (PIPEDA), you've got some solid rights when it comes to your personal info. Here's what you can do:
Request a copy of all the personal information we have on you. We'll provide it within 30 days.
If something's wrong or outdated, let us know and we'll fix it right away.
Want us to delete your data? We'll do it, unless we're legally required to keep certain records.
Unsubscribe from promotional emails anytime. There's a link at the bottom of every message.
Get your data in a format you can take elsewhere if you want to switch gyms.
Change your mind about how we use your data? You can withdraw consent anytime.
To exercise any of these rights: Just email us at info@jadevorncontinuum.info or call (604) 555-8792. We'll verify your identity (for security reasons) and get it sorted within 30 days.
Alright, here's the deal with using our facility and services. We try to keep things fair and straightforward.
Your membership is personal - don't let your buddy use your card. If we catch that happening, we can suspend or terminate your membership without a refund. You're responsible for keeping your access card safe.